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National League: Doors open 75 minutes before the start of each game, i.e. if the game starts at 7.45 pm, the arena opens at 6.30 pm.

For Women's Team home games, doors open 45 minutes before the start of the game.

Standing room tickets for the home sector are available at the main box office of the BOSSARD Arena from 90 minutes before kick-off. If all tickets have already been sold online, there will be no more tickets available at the box office.

Standing room tickets for the guest sector can only be purchased online via the EVZ ticketshop.

Seating tickets are generally not available, as they are all sold online due to limited availability.

On foot
The BOSSARD Arena can be reached from the train station in 10 minutes.

By public transportation
Take bus no. 606 to the "Stadion" stop, bus no. 616 to the "Aabachstrasse" stop, take the streetcar to the "Zug Schutzengel" stop.

By car
Take the Baar highway exit (from Lucerne and Zurich). Keep right at the Baar exit and follow the signs to Herti. At the first traffic circle, take the first exit on the right. Go straight on at the second traffic circle. Go straight on at the third traffic circle. At the fourth traffic circle, take the first exit on the right. Follow the road until you reach the BOSSARD Arena.

Parking spaces for cars are available at Zug train station, at the Kaufmännisches Bildungszentrum Zug (KBZ, Gaswerkareal) and in the SIEMENS (Dammstrasse), Grafenau, Neustadtplatz and Metalli parking garages.

Limited parking spaces are available in the Stierenstallung at a price of CHF 8.00, provided no other events are taking place on the site.

There are also 9 car parking spaces available at the Kaufmännisches Bildungszentrum Zug (KBZ, Gaswerkareal).

Parking spaces for people with walking disabilities are located on Allmendstrasse, along the Stierenstallung and at the football stadium, as well as in the "Arena" multi-storey parking lot.

In addition to your valid match ticket, you will need an official form of identification (ID, passport, driver's license).

Lost property can be collected directly from the BOSSARD Arena up to 30 minutes after the event. Please contact the security staff.

On the following days, you can collect lost property from the ticket office on the outdoor ice rink. Call the ticket office staff beforehand on 041 725 31 40 to ask about your item. Please note the opening hours of the BOSSARD Arena (Office Kunsteisbahn Zug AG).

With the SIHF badge (and Swiss Olympic badge with ice hockey marked), personal, free admission to the standing-room area of the BOSSARD Arena is possible, provided the standing-room area is not sold out. No tickets will be issued to SIHF and Swiss Olympic badge card holders. Show your pass at the admission control.

Admission is not guaranteed if the game is sold out. It is not possible to reserve tickets in advance. A valid ticket must be purchased in order to be guaranteed admission to the match. It is not possible to upgrade to seats. Admission to the playoffs is not possible with SIHF and Swiss Olympic badges.